Legal

Rental Agreement

The website terms of use ("Rental agreement") is an electronic record in the form of an electronic contract formed under information technology act, 2000 and rules made thereunder and the amended provisions pertaining to electronic documents/records in various statutes as amended by the information technology act, 2000. This rental agreement does not require any physical, electronic or digital signature. 

This rental agreement is a legally binding document between renter and unwinds life, a brand of Extremewanderers Travels Pvt. Ltd.(both terms defined below). This rental agreement will be effective upon your acceptance of the same (directly or indirectly in electronic form or by means of an electronic record or by using the website in anyway) and will govern the relationship and transaction between renter and unwind life for the use of the services offered through the website (defined below).

This rental agreement on the website www.Unwindlife.Com under the name and style of "Unwind life" (the website) is between Extremewanderers Travels Pvt. Ltd (hereinafter referred to as "Unwind life" or “company” or "We" or "Us" or "Our") and the guest users or registered users of the website (hereinafter referred to as “member” or "You" or "Your" or "Yourself" or "Renter") describe the terms on which unwind life offers you the access to the website and such other services as are incidental and ancillary thereto ("Services").

Please read the terms of rental agreement carefully before using or registering on the website or accessing any material, information or availing services through the website. If you do not agree with these terms, please do not use the website or avail of any services being offered through the website.

Unwind life reserves the right to change the terms of this rental agreement from time to time and shall give notice of such changes to registered renters in a timely manner. Notice to the renters shall be considered given when such notice is indicated and accessible from the first page accessed after the renter log-on to unwind life website, by email to the renter’s email address provided to unwind life in the renter’s account creation or most recently provided to unwind life, or by SMS to the renter’s mobile number provided during the account creation. Renter agrees that the amended terms and conditions of this agreement shall be effective and binding the earlier of (1) the effective date indicated in such notice; or (2) on the date when the updates are posted on unwind life website.

It will be presumed that renter has received any such notice if and when renter makes a reservation for unwind life gear after notice of a change to this agreement has been placed on unwind life website and/or distributed to renter by email or SMS. By making a reservation after receiving notice of any changes to the agreement, renter assents to and will be bound by such changes to the agreement. Renter may decline such changes by discontinuing bookings under unwind life’s renter agreement.

In the event of any conflict between this agreement and any other document with respect to unwind life’s other programmes, these terms and conditions shall govern except otherwise set forth from unwind life in writing.

  1. General - Extremewanderers Travels Pvt. Ltd is a company incorporated under the laws of India, with its registered office at I-200 Ashok vihar phase 1 Delhi, India and having CIN: u63040dl2015ptc276740. Unwind Life is a trademarked brand of Extremewanderers travels private limited. In addition to this rental agreement, the renter is also agreeing to adhere to cancellation policies, return & refund policies, & delivery charges (if applicable) as mentioned on the website.

  2. Rental Fees – Full rental is to be paid in advance in addition to the refundable security deposit. All items are rented for a minimum of 2 days. 

  3. Order Confirmation – After we confirm the availability of your cart items, payment buttons will stay live till stocks last.

  4. Item Condition & Quantity – We do all the necessary checks to ensure the workability of our gear under normal conditions. A) camping gear excluding electronic/battery operated items - the renters who visit our store can count & check the items for any wear & tear, and mention the same to be replaced by another item in case of major damages, or get it added in the booking record for minor damages. For the renters taking home delivery, they may count the items in front of the delivery person, who will leave soon after the counting. If the renter wishes to check the items, he/she can do it after the delivery. If we are informed within 2 hours of the delivery, then for major damages we will send another person with replacement items, within the same working day, to the same place where the earlier delivery took place. For minor damages, the booking record will be updated. However, no replacements will be done past 2 hours of the delivery. In case of disputes, the replacement will be done by the sole discretion of the company failing which we will do the refund within 2 working days. B) gopro & electronic/battery operated camping gear – all items in this category are to be thoroughly counted & checked by the renter in front of our representative at the store or during delivery. For deliveries, once the damaged/wrong item is brought to the attention of our representative, we will replace the items within the same working day.  Once the delivery is done, no requests for replacement will be taken by the company, & standard charges will apply for any damages or loss items as per the receipt/e-bill. In case of disputes, the replacement will be done by the sole discretion of the company failing which we will do the refund within 2 working days.

  5. ID Proof - The renter is required to upload a valid photo id carrying address details, preferably aadhar card to do the booking. If any information/document given by renter shall be found untrue or incorrect or false, the company can take appropriate legal action against the renter. 

  6. Return of The Rental Equipment - The equipment shall be returned on or before the return date as mentioned in the receipt/e-bill. If the equipment is returned later than the mentioned date, additional rental shall apply on standard charges. The renter shall be held financially responsible for any damage or theft that may occur to the equipment. In the event of theft or damage of the equipment, the company shall use renter’s security deposit towards any replacement or repair cost. In cases, where security deposits are not enough to recover the losses, the renter shall be held liable to pay the balance amount. The occurrence & extent of damage is to be solely decided by the company, to prove otherwise, the renter may click before & after photos of the equipment. In case of stolen/lost equipment, the company will charge ‘ product cost ’ amount minus 25% depreciation. 

  7. Return Time -  The renter shall return the equipment during office hours of the company (11 am – 7.30 pm), or in case of home delivery, the renter shall inform the company representative latest by 6 pm to pick-up the equipment. Beyond the before-mentioned timings, the equipment shall be returned the next day with additional charges.

  8. Refund process -  The company will take up to 5 working days to process the refund of security deposits. 

  9. Miscellaneous – Unwind life reserves the right to remove or edit website content, refuse service, terminate accounts, or cancel plans or orders at its sole discretion. For deliveries, if the weather does not permit, we reserve the right to cancel the delivery altogether with an advance intimation of at least 1 hour. We still give the option of rescheduling the delivery or collection of items from our store during working hours. If both the pre-mentioned options do not suit the renter, he/she may cancel the booking & get 100% refund within 5 working days. 

  10. Privacy policyThis privacy policy (the “policy”) sets out how unwind life collects, uses, protects & shares any information that you give to us when you use this website I.E. Www.Unwindlife.Com (the “website”). Unwind life is committed to ensure that your privacy is protected to all possible, reasonable and commercial extent, as your privacy on the internet is of the utmost importance to us. By providing us your information or by making use of the facilities provided by the website, you hereby consent to the collection, storage, processing and transfer of any or all of your personal information and non-personal information by unwind life, as specified under this policy. You further represent and warrant that such collection, use, storage and transfer of your information shall not cause any loss or wrongful gain to you or any other person.
    This policy is a legally binding contract between you and unwind life, whose website, you use or access or you otherwise deal with. When you do enquiry, or rent, or maintain an account with unwind life, we collect certain personally identifiable information (“personal information”), such as: your name, age, gender, photograph, telephone number, mailing address, including but not limited to permanent and current residential addresses, e-mail address, any other items of sensitive personal data or information, as such term is defined under the information technology (reasonable security practices and procedures and sensitive personal data of information) rules, 2011 enacted under the information technology act, 2000, identification code of your communication device which you use to access the website, any other information that by providing information to create a user account or complete your user profile, you expressly and voluntarily accept this policy and you shall be deemed to have voluntarily consented to authenticate yourself with aadhaar based authentication system and hereby give your voluntary consent as required under the aadhaar act 2016 and regulations framed thereunder for seeding your aadhaar number to all membership requirements and to provide your identity information (aadhaar number, biometric information and demographic information) for aadhaar based authentication for the purpose of availing of the services and to enforce any breach committed by you of the rental agreement through police, government/enforcement authority or court of law. Third-party ad servers or ad networks may serve advertisements on the website. These third-party ad servers or ad networks may automatically receive your internet protocol address when they serve ads to your internet browser. They may also use other technologies (such as cookies, javascript, or web beacons) to measure the effectiveness of their advertisements and to personalize the advertising content. However, please note that if an advertiser asks to unwind life to show an advertisement to a certain audience and you respond to that advertisement, the advertiser or ad-server may conclude that you fit the description of the audience they are trying to reach. Unwind life’s policy does not apply to, and we cannot control the activities of, third-party advertisers.

  11. Disclaimer -  The renter is taking only the camping equipment rental services from unwind life. The company does customary checks before buying all its equipment, & replaces any equipment that is damaged beyond the scope of usage in stable weather conditions. However, under no circumstance shall we or any of our employees be liable for incidental, personal, circuitous, immediate, special or specific damages caused to any of the users due to the use of our equipment. Despite customary checks, our equipment can still malfunction during actual usage, & we will not be held responsible for any equipment failure during any camping or hiking trip under any weather condition. The company is in no way connected to the choice of your camping locations or guides or trail. All disputes are subject to Delhi jurisdiction only.

Product Cost Index

Camping Item

Product Cost

GoPro Items

Product Cost

WinterAlpine 4-person Tent

Rs.8100

Hero 5 Black Action Cam

Rs.25000

WinterDome 3-person Tent

Rs.7200

Hero 4 Black Action Cam

Rs.22500

WinterDome 2-person Tent

Rs.5400

Joby Suction Cup for GoPro

Rs.3100

Instant Toilet/Shower Tent

Rs.4500

Wrist Mount

Rs.2100

LiteDome 2-person Tent

Rs.1400

GoPole Bobber

Rs.3300

LuxDome 2-person Tent

Rs.3050

GoPro Chesty

Rs.4800

EcoDome 3-person Tent

Rs.3150

GoPro Head Mount

Rs.2500

UL Synthetic Fill +20°C Sleeping Bag

Rs.1600

GoPro Suction Cup

Rs.5600

UL Synthetic Fill +10°C Sleeping Bag

Rs.2600

GoPro Smart Remote

Rs.7500

NanoFit D.Feather +10°C Sleeping Bag

Rs.5300

Handlebar/Seat post Mount

Rs.3500

NanoFit D.Feather +5°C Sleeping Bag

Rs.6250

Joby Action Clamp with Arm

Rs.2150

UltraWarm D.Feather +5°C Sleeping Bag

Rs.5300

Joby GorillaPod Action Tripod

Rs.3200

UltraWarm D.Feather 0°C Sleeping Bag

Rs.5950

Amazon Selfie Stick

Rs.900

UltraWarm 2-Person Down Feather (0°C)

Rs.10600

Opteka Hand-stabilizer

Rs.2800

CozyPillow Self inflatable Mat

Rs.1750

Hero 5 Dual Battery Charger

Rs.4500

ComfyVelvet Air Bed

Rs.2000

128 GB Extreme Pro microSD

Rs.8850

Waterproof Backpack/Rucksack

Rs.2950

PolarPro Aqua Filter 3-Pack

Rs.5000

LED Camping Lamp

Rs.450

PolarPro Venture Filter 3-Pack

Rs.5000

Hiking Pole

Rs.900

PCB 3rd Person POV Mount

Rs.8500

Poncho

Rs.500

PolarPro Power Pole

Rs.8000

Cree Camping Torch

Rs.520

Blackbolt 360-Pan Swivel

Rs.5000

Camping Stool

Rs.500

OctoMask

Rs.7500

Garmin eTrex 10 GPS

Rs.8500

GoPro Karma Grip

Rs.24000

Coleman Dual Fuel Stove

Rs.9000

GoPro Seeker Bag

Rs.15000

Forfar Camping Cookware

Rs.5800

GoPro 3-way Mount

Rs.7500

Camping Toilet Trowel

Rs.550

GoPro Standard Housing

Rs.3500

Camping Shovel with pick-ax

Rs.1250

Hero 5 Frame Housing

Rs.3000

Midland LXT500 Walkie Talkie

Rs.5800

GoPro Buckle Mount

Rs.300

Oxygen Cylinder

Rs.9000

GoPro J-Hook Mount

Rs.300

 

 

GoPro Adhesive Mount

Rs.350

 

Cancellations & Refunds

  1. All refunds are done via Netbanking or Paytm only except when the Renter paid in cash at our store, & is willing to collect the refund from a store only.

  2. It takes a maximum of 5 working days to process the refund.

  3. When cancellation is done 14 days before scheduled booking – 100% refund of the token amount.

  4. When cancellation is done up to 24 hours before scheduled booking – Rs.150 is deducted from the token amount.

  5. When cancellation is done on the same day of the scheduled booking – Rs.300 is deducted from the token amount.

  6. When cancellation of one or more items is done at the time of delivery – Rs.400 is deducted from the token amount.

  7. Early Return – 50% of the rental amount is deducted in cases when the Renter returns the items before the scheduled return date.

  8. For lost or majorly damaged items during the trip, Full charge of the particular item (refer – Rental Agreement) minus 25% depreciation will be deducted from Security Deposit. In cases, where security deposits are not enough to recover the losses, the Renter shall be held liable to pay the balance amount.

  9. In case of cancellations or changes initiated by Unwind Life, like cancellations due to emergencies, extreme weather, or any other reason what-so-ever, 100% amount will be refunded within 5 working days.

Delivery Charges

  1. The bookings with a minimum rental value of Rs.1250 are eligible for delivery.
  2. We mostly deliver during non-peak hours.
  3. We deliver only to the nearest metro station of your location.
  4. Both Pick-up & Drop (Distance calculated from our Dwarka Store)
    Up to 20 KMs - Rs.350
    21-30 KMs - Rs.450
    30-45 KMs - Rs.550
    *Twice the delivery charge is applicable for cases when more than one visit is made to pick-up the items forgotten from customer’s end.
  5. Waiting Charges after 15 minutes is Rs100. To deliver on time is our top priority, so the maximum waiting period after the first 15 minutes is entirely dependent on our discretion & other lined-up deliveries for the day.
  6. Delivery location can only be changed at least 24 hour prior to the scheduled delivery time.
  7. For Returns, Pick-up location will be same as delivery location & cannot be changed, unless for a written email (contact@unwindlife.com) at least 24 hours before the scheduled pick-up/return time.
  8. Kindly count your items at the time of delivery. Once the delivery person leaves, all items will be considered as per the booking receipt/e-bill.
  9. Only GoPro & Electronic/battery operated camping gear will be demonstrated for basic on/off functions at the time of delivery. For all other camping items, you may check for basic wear & tear after the delivery person has left, & inform us within 2 hours of getting the delivery to get a same-day replacement. Kindly refer point no. 3 of Rental Agreement for more.

Booking & Return Process

Just select your pick-up & return dates, & click ‘Check Tariff’. Add your required items to check rental amount.  
For bookings, click on ‘Check Availability’, & do one-click sign-up. We will contact you ASAP.

For bookings, add your items & click on ‘Check Availability’. Do one-click sign-up & we will contact you ASAP. Thereafter, you can track your booking right from delivery to return and refund in ‘My Account’.

No, you need to pay a booking amount of Rs.500 to freeze your order. Rest of the amount (rental & security) needs to be paid at the time of pick-up or delivery.

It is not mandatory but we highly recommend it as some of the camping & GoPro accessories get out of stock on long weekends.  You can reserve your order by paying Rs.500 which is refundable after a small deduction of Rs.150 even if you cancel 24 hours before your booking date.

Yes, it is mandatory.

You need to pay both rental & security at the time of collecting the rental items.  The advance amount will be adjusted in the rental & security amount.

You can pay via Cash, NEFT, UPI, Paytm, debit & credit cards. Standard convenience charges apply on Debit and Credit Card Payments.  

No, just do a one-click login & simply upload a soft copy of the photo ID in your profile. Once approved, it will work for all your future bookings too. 

We will refund the 50% rental amount of the remaining days as per your invoice. 

The standard rental charges will apply for an additional number of days.

No, we rent out for a minimum of two days.

Delivery Service

We deliver to your nearest metro station in the NCR region except for Greater Noida. 

The delivery starts from as low as Rs.350 for both pick-up and drop, kindly read Delivery Charges for more.

The minimum rental value for delivery is Rs.1250.

You can count all items at the time of delivery, however, except for GoPro accessories, the delivery person will not be available individual checking of items. You may check the items post-delivery, & inform us in case of any major damage. Kindly inform us within 2 hours for a free replacement, beyond which the warranty does not hold. 

No, kindly reserve at least 24 hours in advance, for doorstep delivery. 

Security Deposit Refund

It usually takes 2 working days. It may take a maximum of 5 working days for large orders which need more time for inspection. 

Only if you have paid the security amount in cash, then you may collect the same from our store within 5 working days of equipment return date.

In order to keep the inventory in mint condition, we charge only for the repair/replacement cost for major damages while minor damages are ignored. If you lose the gear then cost price minus 25 percent depreciation is charged. The extent of damage is solely decided by us, you may click before/after photos for the record. Kindly check the Rental Agreement for more.

First Time Camping

For a basic camping experience, you need a waterproof tent, down feather sleeping bags, inflatable mats & a lamp. Other items which you can rent according to your liking can be camping torch, headlamp, camping stove, camping cookware, camping stools, oxygen cylinder, walkie Talkie etc.

You may go for short treks such as Triund, Parashar Lake, Bir Billing, Nag Tibba, Brighu Lake, Kareri Lake, Deoria Tal etc.
If you don’t like trekking, then drive to Spiti or Ladakh. The idea is to find lesser crowded areas, so avoid going to touristy places like Shimla or Manali, try random locations of Himachal, Uttarakhand, J&K or North East. 

Yes, mats are very important for a good quality sleep inside the tent. It protects you from the cold ground beneath you giving you the required insulation & comfort. A good quality air mat also negates the uneven surface of the hills.

Sleeping bags work on the concept of body heat trapping. They are much compact & easy-to-carry as compared to blankets. Also, they can easily protect you from sub-zero degree temperatures. Whereas blankets are tough to carry & may not give you the warmth needed for a good night sleep.

It depends if you are camping at a private land or a national park. Most of the national parks charge a nominal amount of camping fees/permits which can be obtained from the forest department booth. If you are going to the non-touristy areas, there is a lot of random lands available for free camping. Kindly keep security as a top priority before picking up your spot.

Our easy to pitch tents take around 5-10min to setup one tent. Any first timer can pitch the tents by seeing a tutorial video.

Yes, it makes your trek easier as the body weight is distributed to your arms. We recommend that using 2 hiking poles instead of a single pole for better posture, balance & less strain on your back.

Camping & GoPro gear - Packing, Installation, size, weight & more

Yes, the tents are double layered & waterproof.

You should first check the minimum temperature of the destination you are travelling to. The temperature rating mentioned for each sleeping bag is of comfort rating & not of extreme rating. 

For a first-timer, it takes 5-10 min to pitch a tent. Kindly check our tutorial videos for easy set-up.

Both the tents & sleeping bags are lightweight & compact making it easier to carry, pitch & pack. All the specifications of the gear like weight & size are mentioned in the product description tab.

No, we don’t rent out personal wearable gear like jackets, pants & hiking boots. Each body type is different even for similar sizes & for such long hauls, we recommend each visitor to buy their own personal gear.

Self-inflatable mats provide better insulation from the cold ground. It has a thin layer of air which acts as a cushion protecting from the cold ground & giving a comfortable sleep.

Sleeping bags & tents should be kept inside the backpack to protect it from rains. If you don’t have extra space to keep the mats inside the backpack you may strap them on the sides of the backpack.

Single layered tents can be used in dry weather conditions & tropical weather. Double layered tents have an extra outer waterproof layering for better protection & insulation from cold & rains. It also has better insulation & protection from condensation.

No, we rent out for a minimum of two days.

Sleeping bags work on the concept of body heat trapping. They are much compact & easy-to-carry as compared to blankets. Also, they can easily protect you from sub-zero degree temperatures. Whereas blankets are tough to carry & may not give you the warmth needed for a good night sleep.

Cancellations/Postponements

A full refund is done for cancellations up to 2 weeks before the travel date. Only ?150 is deducted for cancellations as late as 24 hours before the travel date. For more, kindly read cancellation policies .

Kindly email us – contact@unwindlife.com for all cancellations.

It takes a maximum of 5 working days for us to process the refund.

Here Go pro item

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