If you are taking delivery service then you have to reserve at least 24 hours in advance. For store walk-ins, no reservation is required but booking is subject to availability. We only take Rs.500 to freeze your order, which is fully refundable for up to 2 weeks before the booking. Refer Cancellation Policies for more.

Full rental and security deposit are to be paid at the time of taking delivery of the items. The security deposit charged is only 10%-25% of the actual value of the product.

Once the equipment is returned, the items are taken to godown for dry-cleaning, and the deposit is refunded within 2-5 working days. We have a full refund rate of over 92%, as we do not deduct the charge for minor repairs. You can easily find installation & packing videos on our website to ensure proper usage.

Basic Camping includes Tent, Sleeping Bags, Sleeping Mats, & Camping Lamp. Sleeping Mats are strongly recommended as not only it gives insulation from the cold that comes from beneath, but also provide an even surface for a comfortable sleep.

A good camping sleep keeps you fresh and makes for a good camping experience.

If you are picking directly from the store, then you can individually check the items at the time of pick-up. For delivery bookings, you can check and inform within half an hour of taking the delivery. To keep delivery times faster, individual checking of items is not possible in presence of a delivery person, so you have to do it afterward. We have a very strict policy of keeping the items in excellent working condition, & renting clean items is the only way to get repeat bookings. So, you can count on us & can straightaway use our items without any unpleasant surprises.

Except for winter tents, all tents weigh less than 2.3 kg, sleeping bags weigh less than 1.5 kg, & sleeping mats are just 900 grams. All items are rather compact & can easily be packed in a rucksack which is also available on rent.

We refund the security via Paytm, NEFT & UPI. If you have paid via cash you need to come to the store to collect the same.